Big Problem.

[Sir Brian]

Previously i have had no problems running Firefox, Google Chrome amd IE7 on my computer.

However i recently updated Windows Vista...

And now i cannot use any browser but IE7.

This wouldn't be such a problem, but IE7 has stopped allowing me to sign into Global Conflict and the browser is also generally shit.

Each time i use FF3 or Chrome, the programme opens fine, but when i attempt to browse i get these respective failures....:

FF3:
Connection Interrupted
The document contains no data.
The network link was interrupted while negotiating a connection. Please try again.

Chrome:
This web page is not available.

The web page at null might be temporarily down or it may have moved permanently to a new web address.

More information on this error
Below is the original error message

Error 2 (net::ERR_FAILED): Unknown error

Now i have re-sarted the computer on several occasions, i have uninstalled and re-installed both Chrome and FF3. neither seems to help me use their browsers properly.


does anyone have any suggestions on where to start???

cheers.

[Sir Brian]

well i reset everything to do with windows IE7 and managed to access sepica again....

still the problem of Microsoft blocking my browsers :@

:P

[TraPStaR]

well i reset everything to do with windows IE7 and managed to access sepica again....

still the problem of Microsoft blocking my browsers :@

:P

its not microsoft blocking...

its something in the settings somewhere that you have set...

USERS always blame the software and never themselves first...

this is not my area to help with, so ill let RD or Dy take it.

[Sir Brian]

its not microsoft blocking...

its something in the settings somewhere that you have set...

USERS always blame the software and never themselves first...

this is not my area to help with, so ill let RD or Dy take it.

i was taking the piss, and i realise your second point :bleh:

[hoos]

Yeah, I would browse through your settings and see if their is anything out of the ordinary, or also, check whatever firewall you have and make sure they aren't blocked.

[Red Dragon]

what firewall are you using?

when was last time you cleaned cache and temp files?

try this first -

start -> all programs -> accessories -> right click the command prompt and select 'run as administrator' ->

at the prompt type ipconfig /flushdns

after it says successfully flushed the dns

at the prompt type ipconfig /registerdns

try firefox again - if you still have the error follow below
=====================================

at the command prompt type TRACERT www.oddthought.com

then click the command prompt icon and go to edit -> select all

click the command prompt again and go to edit -> copy

then come back here and paste the result

[Sir Brian]

what firewall are you using?

when was last time you cleaned cache and temp files?

try this first -

start -> all programs -> accessories -> right click the command prompt and select 'run as administrator' ->

at the prompt type ipconfig /flushdns

after it says successfully flushed the dns

at the prompt type ipconfig /registerdns

try firefox again - if you still have the error follow below
=====================================

at the command prompt type TRACERT www.oddthought.com

then click the command prompt icon and go to edit -> select all

click the command prompt again and go to edit -> copy

then come back here and paste the result

sweet.

thankyou!! :D


do you even exist, or are you a ghost that just pops in here to do good?

[Sir Brian]

didnt work :(

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\Windows\system32>ipconfig/registerdns

Windows IP Configuration

Registration of the DNS resource records for all adapters of this computer has b
een initiated. Any errors will be reported in the Event Viewer in 15 minutes.

C:\Windows\system32>TRACERT Odd Thought, Inc. (http://www.oddthought.com)

[Red Dragon]

where is the results from the tracert? it should have traced the connections over 30 hops or so.

[Sir Brian]

where is the results from the tracert? it should have traced the connections over 30 hops or so.

misunderstood you, im doing it now.

[Sir Brian]

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Martin>TRACERT Odd Thought, Inc. (http://www.oddthought.com)

Tracing route to Odd Thought, Inc. (http://www.oddthought.com) [67.18.48.93]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms 137.50.16.253
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 120 ms 121 ms 119 ms 5d.30.1243.static.theplanet.com [67.18.48.93]

Trace complete.

C:\Users\Martin>

[Red Dragon]

Are you on campus at your university?

University of Aberdeen
Computing Centre
Edward Wright Building
Dunbar Street
Aberdeen, UK

-----------------------------------

Launch firefox and go to sepica where you get the error - leave it open

Now relaunch the command prompt as administrator

type netstat -o

give it a minute then copy and paste here, we are going to see if there is another program conflicting to cause this - it will give us a PID or process ID, then you can hit ctrl + alt + del and select task manager -> sort processes by their ID's and see what process is causing the conflict if any.

-------------------------------------

After this we can check some settings if nothing stands out

[Sir Brian]

yeah im on campus, but at my accomodation, usin the "residential wifi" that iv been using succesfully for months.

here it is

Microsoft Windows [Version 6.0.6001]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>netstat -o

Active Connections

Proto Local Address Foreign Address State PID
TCP 127.0.0.1:51385 Martin-PC:51386 ESTABLISHED 2096
TCP 127.0.0.1:51386 Martin-PC:51385 ESTABLISHED 2096
TCP 127.0.0.1:51387 Martin-PC:51388 ESTABLISHED 2096
TCP 127.0.0.1:51388 Martin-PC:51387 ESTABLISHED 2096
TCP 127.0.0.1:52047 Martin-PC:52048 ESTABLISHED 1596
TCP 127.0.0.1:52048 Martin-PC:52047 ESTABLISHED 1596
TCP 127.0.0.1:52049 Martin-PC:52050 ESTABLISHED 1596
TCP 127.0.0.1:52050 Martin-PC:52049 ESTABLISHED 1596
TCP 137.50.21.140:2869 oa-res-17-165:57142 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-18-175:55236 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-18-175:55270 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-18-195:63670 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-18-235:54356 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-19-80:49999 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-19-184:51023 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-12:51216 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-12:51217 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-19:54757 SYN_RECEIVED 4
TCP 137.50.21.140:2869 oa-res-20-81:53331 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-155:63465 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-160:53092 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-168:62806 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-20-168:62807 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-21-122:49453 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-21-122:49454 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-21-155:57180 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-21-207:53442 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-22-228:50234 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-22-228:50235 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-23-95:2328 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-23-175:52923 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-23-194:64203 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-24-11:52660 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-25-222:55280 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-25-229:49571 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-26-176:51377 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-26-194:54962 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-26-236:55442 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-27-15:60782 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-27-37:51108 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-27-92:61622 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-27-152:56923 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-27-152:56925 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-28-98:50282 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-28-209:62609 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-30-58:51620 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-31-107:61812 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-31-108:50465 ESTABLISHED 4
TCP 137.50.21.140:2869 oa-res-31-188:3341 ESTABLISHED 4
TCP 137.50.21.140:50967 px:8080 CLOSE_WAIT 2260
TCP 137.50.21.140:51614 webct1-7:2304 ESTABLISHED 4428

C:\Windows\system32>

[Red Dragon]

ok, now do ctrl alt del -> task manager -> process tab -> sort processes by PID

and tell me what program has the ID 2260

[Sir Brian]

iexplore.exe

[Red Dragon]

We are narrowing it down

Let's try a test profile and see if the problem continues
in that.

Close Firefox, Then hold down the windows key + R, type in:

firefox.exe -p

or

firefox.exe -profilemanager

that will start the FF profile manager. Create a test
profile.

Does the problem continue in that profile?

[Sir Brian]

We are narrowing it down

Let's try a test profile and see if the problem continues
in that.

Close Firefox, Then hold down the windows key + R, type in:

firefox.exe -p

or

firefox.exe -profilemanager

that will start the FF profile manager. Create a test
profile.

Does the problem continue in that profile?

yup, still wont load web pages.

[Red Dragon]

Ok, you never mentioned what security software you have installed.

Firewall?
Any other protection/real time monitoring software?

[Red Dragon]

I was just thinking also, have you ever had any norton/symantic products on there, that were uninstalled, or are still currently installed?

[Sir Brian]

i have malwarebytes anti-malware
and avast anti-virus (which windows says is out of date, but i repeatedly update)
and i have windows firewall bollox, dunno if i shud take this off or what? :S

[Red Dragon]

Ok, I am going to subscribe to this thread so I get emails when you reply.

My guess is that 1 of 2 things has happened you are infected with a Brastk type of infection (which blocks many AV products from updating) or there are corrupt files (definitely in the repository which doesn't back itself up automatically, and I am the only person I know that does it manually).

But let's narrow it down some more...

Can you update and run MBAM? if not then that's a sign

If you can, do you have a Windows Vista DVD?

[Sir Brian]

Ok, I am going to subscribe to this thread so I get emails when you reply.

My guess is that 1 of 2 things has happened you are infected with a Brastk type of infection (which blocks many AV products from updating) or there are corrupt files (definitely in the repository which doesn't back itself up automatically, and I am the only person I know that does it manually).

But let's narrow it down some more...

Can you update and run MBAM? if not then that's a sign

If you can, do you have a Windows Vista DVD?


:O :run: gettin scared now! :P

erm a windows vista dvd?

yeah i can run mbam ill just see if i can update it now

and thank you :)

runs fine and i just downloaded the mbam updates

[Sir Brian]

also managed to download all relevant avast anti-virus updates.

[Red Dragon]

Does windows security center now say that Avast is uptodate?

I am going to bed in a minute so I will tell you what I am thinking for when you read this...

If security center is still saying it's not uptodate - you need to open the command prompt as admin and type sfc /scannow (have vista dvd ready just in case it asks for it)

If it does say up to date then let's try a few more things to fix your problem

--------------------------------------------------------

I remember a while back an Avast update put everything in your default browser into the restricted zone - so I would first try disabling the windows firewall and Avast then try to connect to a site with Firefox (if it works then we know its your security and can make some changes) if not then continue below... and turn your security back on

---------------------------------------------------------

Uninstall firefox and chrome, redownload them and try to connect
if that doesn't work continue below...

----------------------------------------------------------

Do you connect through a proxy, if so then we may need to adjust some advanced settings by going to tools - options - advanced - and setting up the proxy settings.

It also seems there may be a problem with the DNS as you are timing out after the main connection to your schools server - contact your ISP

[Dymond]

Wow I came into this one late.. Some wierd shiz going on here.. so is the problem that firefox isn't working at all.. or works but you can't hit websites?

[Sir Brian]

Ok, first off i would like to thank Red Dragon for the time he put into this thread.

Second i'd like to appologise for not updating people who were trying to help me.

Third its fixed :) - both Google Chrome and FF3 work fine on my laptop now.

Fourth - the problem lies entirely at the feet of Windows Vista - i must of accepted 1 of their almost daily updates, which must of hindered my ability to use these 2 browers. Now months later it seems i have accepted a Vista update that has recinded this and i can now use them fully!


So thanx for the help Red Dragon and later Dymon and a big sweaty :fu: to Microshite.